I will attempt to give an expanded version of Johnson's proof, based on some private unpublished notes I once made (but I claim no originality, I'm sure other people have worked through this themselves).
The first thing to note is that for any Banach algebra $A$, any quotient map of Banach $A$-bimodules $q: Y \to Z$, and any $n$-cochain $S\in {\mathcal L}^n(A,Y)$, we have the identity
$$
\delta(q\circ S) = q \circ (\delta S)
$$
The proof of this claim is a direct calculation which you should check yourself. In fancier language, $S \to q \circ S$ is a chain map from ${\mathcal L}^\bullet(A,Y)$ to ${\mathcal L}^\bullet(A, Z)$.
Now, we turn to Proposition 8.2. I follow the notation used in the proof from Johnson's 1972 monograph/paper, with two small modifications: I let $\iota_X: X \to X^{**}$ denote the canonical embedding, and I let $V$ denote the module $X^{**}/\iota_X(X)$, so that $q: X^{**} \to V$ is a quotient map of Banach $A$-bimodules.
(1) If $Y$ is any Banach $A$-bimodule and $D\in {\mathcal Z}^1(A,Y)$, then $\iota_Y\circ D\in {\mathcal Z}^1(A,Y^{**})$. Assuming $A$ is amenable and commutative this means $\iota_Y\circ D$ is inner; if $Y$ is symmetric then so is $Y^{**}$, hence $\iota_Y\circ D =0$. Since $\iota_Y$ is injective, we obtain $D=0$.
(2) Now suppose $A$ is amenable and $X$ is a symmetric Banach $A$-bimodule. Let $T\in {\mathcal Z}^2(A,X)$, then $\iota_X \circ T \in {\mathcal Z}^2(A,X^{**})$. By amenability, there exists $S\in {\mathcal L}^1(A,X^{**})$ such that $\delta S = \iota_X \circ T$.
Compose with $q: X^{**} \to V$ on both sides, and note that $q\circ\iota_X=0$; we obtain (using the "general fact" I mentioned at the start) that
$$ \delta (q\circ S) = q\circ \delta S = q\circ \iota_X T = 0 $$
and thus $q\circ S \in {\mathcal Z}^1(A, V)$. By part (1) above we deduce that $q\circ S =0$. Since $\ker q = {\rm im}\ \iota_X$, this implies that $S=\iota_X \circ S_1$ for some $S_1\in {\mathcal L}^1(A,X)$. We then have
$$ \iota_X \circ \delta S_1 = \delta(\iota_X \circ S_1) = \delta S = \iota_X \circ T $$
and by injectivity of $\iota_X$ we conclude that $\delta S_1 = T$. In other words, $T$ is a coboundary, as desired. Q.E.D.
Some further comments:
(a) The assumption that the target module is symmetric is vital. Johnson himself gave examples of commutative amenable $A$ and Banach $A$-bimodules $X$ such that ${\mathcal H}^2(A,X)\neq 0$.
(b) It is a deceptively tricky result of Helemskii that if $A$ is a biprojective Banach algebra (such as $c_0$ or $\ell_1$ with pointwise product, or $L^1(G)$ with convolution product where $G$ is a compact group) then ${\mathcal H}^k(A,X)=0$ for all $k\geq 3$ and all Banach $A$-bimodules $X$.
(c) To my knowledge, the following problem remains open:
Does there exists a commutative amenable Banach algebra $A$ and a symmetric Banach $A$-bimodule $X$ such that ${\mathcal H}^3(A,X)\neq 0$?