In finite dimensions, properness of the action is all you need for a slice theorem (and thus for the manifold structure of the quotient). However, in the Banach realm, properness is not enough. For example, the translation action of $c_0 \subseteq l_\infty$ of sequences converging to zero on the Banach space $l_\infty$ of
bounded sequences is proper but $c_0$ doesn't have a topological complement (which would be the tangent space of the slice).
If I may reference my own work, in Slice theorem and orbit type stratification in infinite
dimensions we discuss these and other problems in infinite dimensions. Theorem 3.5 gives a general slice theorem (which even holds for manifolds modeled on locally convex spaces, not necessarily Banach ones). It requires four conditions, which in the Banach setting you can verify as follows:
- the stabilizer is a principal Lie subgroup of the acting group: this follows from Theorem IV.3.16. of Neeb's Towards a Lie theory of locally convex groups. This is stated without proof there and references the still unpublished book by Neeb and Glöckner; I'm sure they will send you their existing manuscript.
- The orbit is a locally closed submanifold: use the inverse function theorem (cf Proposition 3.17 which discusses the way harder case of tame Fréchet manifolds)
- Existence of a local addition and invariant topological metric: if you have a strong invariant Riemann metric, then this should be automatic. If not, you need some other additional structure that provides you a "local linearization" (e.g. equivariantly embed your manifold in a Banach space with a linear action).
I think Bourbaki "Lie groups and Lie algebras" also discusses the Banach case, but I don't have it hand right now to double check.