I am studying the basics of infinity categories and am rather confused about the issues of uniqueness (my main example is the $\infty$ derived category of chain complexes of vector spaces over a field of char $0$). The theorem of Joyal on uniqueness of composition seems to me to imply that a given quasi-isomorphism has a contractible space of maps homotopic to it. But I seem to also have an example where that is not true: a complex of the zero map $0: A\to A$. If I start with the identity map then the only map homotopic to it is the identity map. Homotopies are given by any map (degree 1) $A\to A$ and there are no 2-cell homotopies. What am I confused about ?
Edited: Is it possible that I am allowed to change the complex itself ?